Refund policy
Return & Refund Policy
At Luxara, customer satisfaction is our priority.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
Non-Returnable Items
Certain items may not be eligible for return, including personalized products, intimate items, and products damaged through misuse.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Contact Us
For return or refund requests, please contact:
We aim to respond within 24–48 business hours.